FREQUENTLY ASKED QUESTIONS
How to place an order?
- To place an order, CLICK HERE
- After clicking ‘Check out’, make sure to input your correct shipping details to prevent any delivery delays.
- Once you receive a confirmation email, your order should be good to go.
- If you encounter any issues kindly email <support@offshoremusicph.com>
What payment methods are accepted?
- Cash on delivery (COD)
- Paypal
How to initiate a refund/replacement request?
- You have 3-14 business working days to return an item from the date the you received it.
- To initiate a refund, kindly fill out this form: CLICK HERE
- To initiate a return/replacement request, kindly fill out this form: CLICK HERE
What’s the estimated delivery time?
- To help set clear expectations, please allow the following processing times for orders: Metro Manila: 5–7 business days Outside Metro Manila: 7–10 business days These timelines cover order processing and preparation for courier pickup. Once your order has been handed over to the courier, you can track its progress using the tracking details provided in your shipping notification. Please note that actual delivery times may vary depending on your location, courier operations, and unforeseen delays.
Do you ship internationally?
- As of the moment, we’re still working on making this possible. Once available, we’ll make sure to let our valued customers know via our social media sites.To get the latest updates, you may follow our Facebook and Instagram pages.
Do you have a customer support number I can call?
- Unfortunately, we don’t offer support via call. For now, you can reach out via email: support@offshoremusicph.com or via live chat on Facebook messenger available every Monday-Friday 9 AM – 5 PM
Do you offer internship programs?
- To inquire, kindly send an email to <internships@offshoremusicph.com>
You must be logged in to post a comment.